Have a question ? We are here to help.
Check out the most common questions our customers asked. Still have questions ?
How can I contact you if I don't get an email response?
We always aim to respond to your email enquiry within 24 hours. If you don't hear back from us, please check your spam folder or whitelist our email address and try again.
How long does shipping take?
US SHIPPING
Standard shipping takes 8-15 business days.
Express shipping takes temporarily discontinued.
INTERNATIONAL SHIPPING
Depending on UPS rates.
PLEASE ALLOW 5-15 BUSINESS DAYS FOR ORDER PROCESSING.
Can I change my order after placing it?
Once you have received a confirmation email, our team is likely processing it. Our fulfillment center works quickly to get your items to you, so it is likely we will not be able to change your order. Please check all the details including address and size before completing your order.
Can I cancel my order or change my address?
We know just how much you want your order to arrive on time. Seconds after you place your order, it goes straight to our warehouse for processing so unfortunately, this means making changes to your order can often be difficult. If you contact our customer service team, with your order number and correct address, we can see where your order is, but we CANNOT guarantee that your order will be canceled or changed. Loyal Origins is NOT responsible for any mistakes in addresses inputted at the time of order placement.
*Exception, after your order is dispatched, you can contact the carrier directly to see if they can update the address or redirect the package to a pick-up facility (options and services vary by carrier).
You are responsible for contacting Customer Service at help@loyalorigins.com regarding any cancellation requests or change of address.
Where is my order?
As soon as your order is processed and ready to ship, you will receive a shipping confirmation email or text with your tracking info so you can keep track of the delivery status.
I received a faulty/wrong item in my package, what do I do?
We are very sorry to hear that you've received a faulty or incorrect item.
Please reach out to customer service at help@loyalorigins.com within 72 hours of receiving your package. Please have the following info: Your name, Your order number, Product name and/or code (this can be found on your order confirmation email) along with a Picture of the fault / incorrect item.
